Frequently Asked Questions
Shipping & Delivery
Do you offer Free UK Shipping?
Yes. We offer Free UK Shipping on all orders, with no minimum purchase required.
How long does delivery take?
Orders are typically processed within 1–3 business days.
Once dispatched, UK delivery usually takes 5–10 business days.
Delivery times are estimates and may occasionally vary due to courier delays, seasonal demand, or other circumstances outside our reasonable control.
How can I track my order?
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information, where tracking is available.
Please allow some time for tracking information to become active after dispatch.
Our Rings
Are your rings adjustable?
Yes. Our rings feature an adjustable design, allowing you to achieve a comfortable fit without selecting a specific ring size.
This also makes our rings an easy and thoughtful choice when buying a gift.
What materials are your rings made from?
Our rings are made from carefully selected materials designed to provide a combination of elegance, comfort, and durability.
Please refer to the individual product page for the specific materials and details of each ring.
Will my ring tarnish or lose its colour?
Our rings are designed to resist tarnishing and fading when properly cared for.
To help maintain the finish and shine of your ring, we recommend avoiding prolonged exposure to water, perfumes, lotions, and harsh chemicals.
For the best long-term appearance, we recommend removing your ring before swimming, bathing, or applying beauty products.
Can I wear my ring every day?
Absolutely. Our rings are designed to complement everyday style and can be worn from day to night.
As with any jewellery, proper care will help maintain its appearance and finish over time.
Offers
How does the Buy 2, Get 1 Free offer work?
Simply add three eligible rings to your cart.
The lowest-priced eligible ring will automatically be applied as the free item at checkout.
No discount code is required where the promotion is applied automatically.
Can I mix different collections in the promotion?
Yes. You can mix and match eligible rings from different collections.
Choose your favourite designs and create a combination that's uniquely yours.
Returns & Refunds
What if my ring arrives damaged?
If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible.
Please include your order number and, where possible, clear photographs of the item and packaging.
We'll review the issue and work with you to provide an appropriate solution.
Can I return my order?
Yes. Eligible orders can be returned in accordance with our Returns & Refunds Policy.
For full information about cancellations, returns, refunds, and faulty items, please refer to our Returns & Refunds Policy.
Customer Support
How do I contact customer support?
You can contact our support team through our Contact Us page or by email at:
We aim to respond to enquiries within 24–48 business hours.
Are your rings suitable for gifting?
Absolutely.
Our adjustable designs make choosing the right fit much easier, while our timeless designs make our rings a thoughtful choice for birthdays, anniversaries, holidays, or simply as a special gift.
About The Elune
Why choose The Elune?
At The Elune, we believe jewellery should feel effortless, elegant, and timeless.
We specialise in carefully curated rings designed to complement everyday style while adding a refined and feminine touch.
Our focus is simple: beautiful rings, thoughtful designs, and an effortless experience from browsing to delivery.
Are there any hidden fees?
For UK orders, shipping is free with no minimum purchase required.
The applicable price and any available delivery options will be clearly displayed at checkout before you complete your purchase.
We aim to keep our pricing transparent, with no unexpected shipping charges added after checkout.