Frequently Asked Questions
Do you offer Free UK Shipping?
Yes. We offer Free UK Shipping on all orders, with no minimum purchase required.
How long does delivery take?
Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes between 5–10 business days, depending on your location within the UK.
How can I track my order?
As soon as your order is shipped, you'll receive a confirmation email containing your tracking information. You can use this tracking number to follow your parcel every step of the way.
Are your rings adjustable?
Yes. Most of our rings feature an adjustable design, allowing for a comfortable fit without the need to select a specific ring size. This makes them easy to wear and perfect for gifting.
What materials are your rings made from?
Our rings are crafted from carefully selected, high-quality materials designed to combine elegance, comfort, and durability. Each piece is created to maintain its beauty and shine with proper care.
Will my ring tarnish or lose its colour?
Our jewellery is designed for everyday wear and made with durability in mind. To help preserve its finish and brilliance, we recommend avoiding prolonged contact with water, perfumes, lotions, and harsh chemicals.
Can I wear my ring every day?
Absolutely. Our collections are designed to complement your everyday style, offering timeless elegance that can be worn from day to night.
How does the Buy 2, Get 1 Free offer work?
Simply add any three rings to your cart. The lowest-priced item will automatically be applied as the free item at checkout.
Can I mix different collections in the promotion?
Yes. You can combine rings from any of our collections, including Rose Lumière, Bloomelle, Éclora, Florea, and other eligible collections. Mix and match your favourites to create your perfect selection.
What if my ring arrives damaged?
If your order arrives damaged or you receive an incorrect item, please contact our support team within 48 hours of delivery. We'll review the issue and work quickly to provide a suitable solution.
Can I return my order?
Yes. We accept returns on eligible items within our return period. To begin a return request, please contact our customer support team, and we'll guide you through the process.
How do I contact customer support?
Our support team is always happy to help. You can contact us through our Contact Us page or by email. We aim to respond to all enquiries within 24–48 business hours.
Why choose The Elune?
At The Elune, we believe jewellery should feel effortless, elegant, and timeless. Our collections are carefully curated to bring beauty to everyday moments, offering versatile designs that complement every style and occasion.
Are your rings suitable for gifting?
Absolutely. With their elegant designs and adjustable fit, our rings make thoughtful gifts for birthdays, anniversaries, holidays, or any special occasion.
Are there any hidden fees?
No. The price displayed at checkout is the price you pay. We believe in transparent pricing, so there are no hidden charges or unexpected fees during the ordering process.