Shipping Policy

Thank you for shopping with The Elune.

We aim to process and deliver every order as efficiently and securely as possible.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders are generally not processed on weekends or public holidays.

During particularly busy periods, promotions, or seasonal events, processing times may occasionally take longer. If there is a significant delay affecting your order, we will do our best to keep you informed.

2. Delivery Times

United Kingdom

Estimated delivery: 5–10 business days

Delivery times are estimates and are calculated from the date your order has been dispatched, rather than the date the order was placed.

Delivery may take longer in circumstances outside our reasonable control, including courier delays, customs processing, severe weather, or periods of unusually high demand.

3. International Delivery

We may offer delivery to selected destinations outside the United Kingdom.

Where international delivery is available, the applicable delivery options, estimated delivery times, and shipping costs will be displayed at checkout.

International delivery times may vary depending on the destination, courier, customs procedures, and local postal services.

4. Shipping Costs

Shipping costs are displayed at checkout before you complete your purchase.

From time to time, The Elune may offer free shipping promotions. Any applicable promotion and its conditions will be displayed on our website or at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where tracking is available.

Please allow some time for tracking information to become active after dispatch.

If your tracking information has not updated for several days, please contact us and we will do our best to assist you.

6. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

If you realise that you have entered an incorrect address, please contact us as soon as possible.

We will make reasonable efforts to update the address before the order is dispatched, but we cannot guarantee that changes will be possible once an order has entered processing or has been shipped.

Where an order cannot be delivered because incorrect or incomplete information was provided by the customer, additional delivery or reshipping costs may apply where permitted by law.

7. Delayed or Missing Orders

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us at:

contact@theelune.com

We will review the available tracking information and, where appropriate, contact the relevant delivery provider.

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

Courier or postal service disruptions
Customs processing
Severe weather
Public holidays
Seasonal demand
Other unforeseen delivery disruptions

Nothing in this policy affects your statutory consumer rights in relation to delivery.

8. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Please include your order number and, where possible, clear photographs of the packaging and the damaged item.

This information helps us investigate the issue with the relevant delivery provider and determine the appropriate solution.

Your statutory rights regarding faulty, damaged, defective, or misdescribed products are not affected by this policy.

9. Orders and Cancellations

After placing an order, you will receive an order confirmation email acknowledging that your order has been received.

If you need to make a change or request cancellation before your order has been processed or dispatched, please contact us as soon as possible at:

contact@theelune.com

We will make reasonable efforts to accommodate the request where possible.

Please note that this does not limit any cancellation or other consumer rights you may have under applicable law. For further information, please see our Returns & Refunds Policy.

10. Product Availability

All products are subject to availability.

If an item becomes unavailable after an order has been placed, we will contact you and, where appropriate, offer a suitable solution, which may include a refund.

11. Pricing or Listing Errors

We make reasonable efforts to ensure that product information and prices displayed on our website are accurate.

If we discover a significant error in the price, description, or availability of a product after an order has been placed, we may contact you to discuss the issue.

Where appropriate and permitted by law, we may cancel the affected order and provide a refund.