Terms of Service
Welcome to The Elune.
These Terms of Service govern your use of our website and your purchase of products from The Elune. By accessing our website or placing an order, you agree to these Terms of Service and the policies referenced within them.
Please read these Terms carefully before using our website.
1. General Information
Throughout these Terms, the terms "The Elune", "we", "us", and "our" refer to The Elune.
We reserve the right to update or modify these Terms from time to time. Any changes will be published on this page, together with the updated date.
Your continued use of our website after changes are published constitutes acceptance of the updated Terms.
2. Use of Our Website
You agree to use our website only for lawful purposes and in accordance with these Terms.
You must not:
- Use our website for any unlawful or fraudulent purpose
- Attempt to gain unauthorised access to our website or systems
- Interfere with the security or operation of our website
- Reproduce, copy, or exploit any part of our website without our written permission
- Provide false, misleading, or fraudulent information when placing an order
You must be at least 18 years old to place an order, or have the involvement and permission of a parent or legal guardian where permitted by applicable law.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.
However, colours and appearance may vary depending on your device or screen settings, and minor differences may occur between product images and the physical product.
We reserve the right to correct errors, update product information, change prices, or discontinue products at any time.
Any changes will not affect orders that have already been accepted, except where required by law.
4. Prices and Payments
All prices displayed on our website are shown in the applicable currency indicated at checkout.
We reserve the right to change prices at any time. The price applicable to your order will generally be the price displayed at the time the order is placed.
Payment must be successfully authorised before an order can be processed.
Payments are processed through secure third-party payment providers. We do not store your full payment card details on our own servers.
5. Orders and Acceptance
When you place an order, you will receive an order confirmation email acknowledging that we have received your order.
Receipt of an order confirmation does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order in circumstances including, but not limited to:
- Suspected fraud or unauthorised activity
- Incorrect pricing or product information
- Product availability issues
- Errors in the order
- Circumstances where we are unable to fulfil the order
If we cancel an order after payment has been taken, we will arrange an appropriate refund.
6. Shipping and Delivery
We aim to dispatch and deliver orders within the estimated timeframes displayed on our website.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including courier delays, customs processing, severe weather, or other disruptions.
Customers are responsible for providing accurate and complete delivery information when placing an order.
We cannot be held responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
For further information, please refer to our Shipping Policy.
7. Returns, Refunds and Cancellations
Your rights regarding returns, refunds, cancellations, faulty products, and other consumer protections are explained in our Returns & Refunds Policy.
Nothing in these Terms is intended to limit or exclude any statutory rights you may have under applicable consumer protection law.
8. Intellectual Property
All content appearing on our website, including but not limited to:
- Product photographs
- Product descriptions
- Logos
- Brand names
- Graphics
- Website design
- Text
- Videos
- Other original materials
is owned by or licensed to The Elune and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, publish, or commercially exploit our content without our prior written permission, except where permitted by law.
9. Third-Party Services
Our website may use third-party services to provide payment processing, delivery, analytics, advertising, website functionality, and other services.
These third parties may operate under their own terms and privacy policies.
We are not responsible for the content, policies, or operation of third-party websites that may be accessible through our website.
10. Website Availability
We aim to keep our website available and operating properly, but we do not guarantee that the website will always be available, uninterrupted, or free from errors.
We may temporarily suspend or restrict access to the website for maintenance, security, technical issues, or other legitimate reasons.
11. Limitation of Liability
Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by law, The Elune will not be responsible for indirect or consequential losses arising from the use of our website or products.
Nothing in these Terms affects your statutory consumer rights, including rights relating to faulty, defective, or misdescribed products.
12. Privacy
Your use of our website and the personal information you provide to us are governed by our Privacy Policy.
Our Privacy Policy explains what information we collect, how we use it, and how we protect your personal information.
13. Governing Law and Jurisdiction
These Terms are governed by the laws applicable to The Elune and the relevant jurisdiction of the business.
Where applicable, consumers may also benefit from mandatory consumer protection laws and rights in their country of residence.
Nothing in these Terms is intended to deprive you of any mandatory consumer rights available to you under applicable law.
14. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
The Elune
Email: contact@theelune.com