Privacy Policy

At The Elune, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

1. Information We Collect

When you place an order, create an account, contact us, or interact with our website, we may collect information such as:

Your name
Email address
Billing and shipping address
Telephone number, where provided
Order and purchase history
Information required to process your payment
Any information you provide when contacting our customer support

We may also automatically collect limited technical information when you browse our website, such as your IP address, browser type, device information, and information collected through cookies and similar technologies.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Arrange delivery of your purchases
Provide customer support
Communicate with you about your orders
Process payments securely
Improve our website, products, and services
Maintain website security and prevent fraudulent activity
Understand how customers use our website
Send marketing communications and promotional offers where you have given the appropriate consent

We only use your information for legitimate business purposes and in accordance with applicable data protection laws.

3. Payment Information

Payments made through our website are processed by secure third-party payment providers.

The Elune does not store your full payment card details on its own servers. Payment information is handled by the relevant payment provider in accordance with its own privacy and security practices.

4. Cookies and Similar Technologies

Our website uses cookies and similar technologies to provide essential functionality, improve performance, understand how visitors use our website, and, where applicable, support marketing and advertising activities.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Marketing Communications

Where you have opted in to receive marketing communications, we may use your email address to send information about our products, offers, promotions, and other updates from The Elune.

You can unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

6. Third-Party Services

We use trusted third-party services to help operate our online store and provide our services. These may include payment providers, shipping and delivery services, analytics providers, advertising platforms, email marketing services, and other technology providers.

These providers may process personal information on our behalf where necessary to provide their services.

Our website is hosted and operated using Shopify's e-commerce platform. Shopify may process information in accordance with its own privacy policy and applicable data protection requirements.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share information with trusted service providers where necessary to process orders, provide services, operate our website, prevent fraud, comply with legal obligations, or protect our rights.

We only share information where there is a legitimate reason to do so and where appropriate safeguards are in place.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on your circumstances and applicable data protection laws, you may have rights relating to your personal information, including the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing in certain circumstances
Object to certain types of processing
Withdraw consent where processing is based on consent
Request a copy of certain personal information in a portable format

If you wish to exercise any applicable privacy rights, please contact us using the details below.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to fulfil orders, provide customer support, comply with legal and accounting obligations, resolve disputes, and enforce our agreements.