Refund & Returns Policy

At The Elune, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Earrings
• Personalised or custom-made items
• Gift cards
• Sale or clearance items

3. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with clear photos of the item and packaging.

We will arrange a replacement or refund where applicable.

4. Refunds

Once your return is received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping fees are non-refundable unless the item is faulty or incorrect.

5. Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged or incorrect.

We recommend using a tracked shipping service, as we are not responsible for lost return parcels.

6. Order Cancellations

Orders may only be cancelled within 12 hours of purchase.

After this period, the order may already be processed or shipped.

7. Late or Missing Refunds

If you have not received your refund after the stated processing time, please:

- Check your bank account again

- Contact your card provider or bank

If the issue persists, contact us at:

Email: contact@theelune.com

8. Contact Information

For any questions regarding returns or refunds, please contact us:

The Elune
Email: contact@theelune.com