Shipping & Order

Thank you for shopping with The Elune.
We are committed to delivering your order as quickly and securely as possible.

1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Please note that orders are not processed on weekends or public holidays.

2. Shipping Times

Estimated delivery times:

United Kingdom: 5–10 business days
Europe: 7–15 business days
International: 7–20 business days

Delivery times are estimates only and may vary depending on courier services, customs processing, or seasonal demand.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected delivery method.

We may occasionally offer free shipping promotions.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information.

Please allow a few days for tracking updates to appear.

5. Incorrect Address Information

Customers are responsible for providing accurate shipping details at checkout.

We are not responsible for lost or delayed orders caused by incorrect or incomplete addresses.

6. Lost or Delayed Packages

If your package is significantly delayed or appears lost, please contact us and we will do our best to assist you.

However, we are not responsible for delays caused by:

Customs clearance
Courier disruptions
Weather conditions
High seasonal demand

7. Damaged Parcels

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of the packaging and item.

8. Contact Information

If you have any questions regarding shipping, please contact us:

The Elune
Email: contact@theelune.com

Order Policy

By placing an order with The Elune, you agree to the following terms regarding purchases and order processing.

1. Order Confirmation

After placing your order, you will receive a confirmation email. This email confirms that your order has been received but does not guarantee acceptance.

2. Order Verification

We reserve the right to cancel or refuse any order suspected of fraud, unauthorised activity, or violation of our policies.

Additional verification may occasionally be required.

3. Order Changes & Cancellations

Orders may only be modified or cancelled within 12 hours of purchase.

After this period, orders may already be processed or shipped.

4. Availability

All products are subject to availability.

In rare situations where an item becomes unavailable after purchase, we will contact you and offer a refund or replacement.

5. Pricing Errors

We reserve the right to correct any pricing, product description, or inventory errors without prior notice.

If an incorrect price has been displayed, we may cancel the order and issue a refund.

6. Contact Information

For any questions regarding your order, please contact us: